Terms of use

The following terms and conditions indicate Alt's general policy when engaging with clients, and are provided for general information only. A specific contractual agreement will be entered into with all new clients, and will cover these and other areas in more detail.


The price quoted to the client is for the work specifically agreed to only. Should the client add to the scope of work then additional charges may apply. Correspondingly, should the client scale back the scope of work a refund is not guaranteed. The conditions where a refund is not guaranteed includes when a total project discount of costs has been provided. Refunds may also only be provided if no work has commenced on an item that has been removed from the project scope, or de-scoped.

Project Delivery

The project schedules, time lines and delivery dates expressed by Alt Agency in any document or by any other means of communications are indicative estimates only. There may be occasions where product delivery or demonstration of completion of works does not correspond to these expressed schedules, timelines or dates. Projects delivery may be delayed as a result of 3rd party vendors internal delays or delays in the provision of client feedback, materials, materials compatibly or milestone sign off.

Payment Methods

Unless otherwise agreed, payment is only accepted by direct bank deposit, credit card or cheque. If payment is made by cheque, then works corresponding to the payment will commence upon clearing of the cheque payment funds in Alt Agency's account.

Payment of Balance

Invoices are only issued corresponding to pre-defined payment milestones or pre agreed terms. Payment of invoices is required for work to commence on the quoted project. We reserve the right not to launch a website or deliver final artwork for printed materials until full payment has been received.


Should the client wish to cancel the project after payment of any first deposit amount, then any initial project deposit amounts are non-refundable. Should the client wish to cancel at any other point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

Exclusion of Liability

Except in relation to property damage (excluding loss of data), injury or death it is agreed by the client that Alt Agency will not be liable for any damages or loss incurred by the client including, loss of revenue, loss of opportunity and loss of profit. The client also agrees that Alt Agency will not be liable for any damages incurred indirectly by any 3rd parties related to the client or the client's business, where the 3rd party may seek legal action or compensation of any kind from the client.