While size isn't everything, there's a lot to be said for achieving a certain scale. We've been growing rapidly over the last 12 months, and the merger will allow us to ensure our service level keeps up with that growth.

Importantly, both Red5 and Ginger Group share very similar values and competencies, meaning that we can deliver added value to our clients from day one of our new company.

Ultimately, yes it will. We've already joined forces physically, with everyone under one roof in Red5's Surry Hills HQ. But shortly the hunt will begin for funky new premises big enough to accommodate our planned growth. Don't worry though, we'll be looking for somewhere nearby, cool, and big enough for the table tennis table to actually see some action.

We expect the transition to be absolutely seamless from a client perspective. Wherever we are with your project, it will continue as before, only now we'll have a bigger team behind the scenes making it happen.

Shortly, we'll send you some updated terms and conditions for you to sign and send back to us - everything on these will be the same apart from our name and ABN number.

Thereafter, all new invoices will come from Alt Agency and should be paid into our new bank account, details of which will be on the invoice.

In the meantime, any outstanding invoices should be paid as per normal (or even faster if you like!) to Red5 or the Ginger Group (accordingly), into our existing bank accounts.

It depends. If your project is already underway, exactly the same individuals will continue to manage it, although we may well add in some of the new team to help move things through quickly.

One of the advantages of our new scale is that we will have dedicated project and account managers, as well as the strength in depth to be able to cover unscheduled absences.

In the words of the inimitable Hitchiker's Guide to the Galaxy, "Don't panic". You can use any of the numbers on all of our websites, and through the wonders of modern technology (aka VOIP), the right person will be there waiting for you.

Over time, we'll gradually phase out our Ginger Group and Red5 email addresses and phone numbers, but when that happens, we'll give you plenty of advance warning. In the meantime, just pick up the phone and dial whatever number you previously used - like Apple computers, it should just work.

We won't. We'll be better. We have more experience, more resources, and more mojo - what more could you ask for?